Cancellation, refund, and delivery information.
Last updated March 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at hello@carosapp.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to:
Oh My Software FZCO
Attn: Returns
Office n°5 - 10th floor
Goldcrest Executive Tower
Dubai, Dubai 9867
United Arab Emirates
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement.
The following items cannot be returned:
For defective or damaged products, please contact us to arrange a refund or exchange.
Last updated March 21, 2021
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
We will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer's expense.
3.2 Warranty Returns
We will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Upon return receipt of items for warranty claim, you can expect us to process your warranty claim within 7 days.
4.1 Transit Time Domestically: 2-7 days
4.2 Transit Time Internationally: 4-22 days
4.3 Dispatch Time: Orders are usually dispatched within 2 business days
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment.
If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service.
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.
Parcels are insured for loss and damage up to the value as stated by the courier.
Oh My Software (owner of the CarOS Store) is quickly reachable by email, phone or by mail.
Email: hello@carosapp.com
Phone: +971 585 612 126
Address:
Oh My Software FZCO
Goldcrest Executive Tower
PO Box 9867
Dubai, United Arab Emirates